Please be aware that the maintenance prices shown on Xcite Car Leasing are based on an average from across our funders. The actual cost of maintenance for your lease will be confirmed by one of our Leasing Consultants on your personalised quote.
A maintenance package or agreement is an additional option on a lease that covers your servicing, tyres, MOTs and other maintenance work needed for the duration of your lease, and some packages also include breakdown assistance. Taking out a maintenance agreement lets you discuss and arrange everything by simply calling one phone number.
What is and isn’t covered varies between lease funders, and you can see a full breakdown for each further down this page. If you are just looking for a general idea of what may be covered by adding a maintenance package to your lease take a look below:
What’s usually included:
What’s usually not included:
You can add a maintenance package any time during the order process until delivery is booked.
Please be aware that if you decide to add a maintenance package to your lease agreement and you have already signed finance contracts then these will need to be reissued. If you are a personal customer there will be a new cooling off period based on when the new contracts are signed.
There are a lot of reasons to add a maintenance package to your lease agreement. Check out our top ten below:
We’ve spoken to each of our funders to get a bit more information for you on their maintenance packages and what they include. Just click on your funder below to take a look at what their package covers.
If your lease is funded and maintained through manufacturer finance then please give us a call and we can discuss what is included in their package.
Please be aware that with most funders you will need to contact them to arrange servicing and any maintenance work that is needed. You will be able to find the servicing intervals for your specific model in the vehicle handbook or on the manufacturer's website.
If your lease is maintained through ALD then you will just need to call them on 01179086472 (option 4) to arrange for any servicing, maintenance or MOTs to be completed.
Servicing and Maintenance:
When it comes time for your vehicle to be serviced you will need to contact ALD and they can then arrange this for you. It is your responsibility to ensure that servicing is completed on time and with an authorised dealer. Please be aware that if your vehicle misses a service and there is any later cost because of this then it will be recharged to you.
Where possible ALD will arrange for your vehicle to be collected and delivered back to you after the work is completed or for a courtesy car whilst the work is carried out.
Between servicing it is your responsibility to maintain oil and fluid levels.
Please be aware that the below will not be covered by your maintenance agreement:
Breakdown Assistance:
ALD's maintenance package includes breakdown assistance if your vehicle breaks down as a result of mechanical failure. To get assistance you just need to call them on 08000323277.
Replacement Tyres:
Unless specifically excluded in your agreement then any tyres that need replacing due to fair wear will be covered.
Tyres will be replaced with ALD's preferred high quality brand.
If your lease is maintained by Alphabet then you can call their driver helpline on 03700120301 to arrange for any services, maintenance repairs, or MOTs to be carried out.
Servicing and Maintenance:
You can easily book a service by calling Alphabet’s driver helpline on the above number, online or via their app.
You will need to arrange for your services to be carried out in line with the manufacturer’s recommendations.
Alphabet advises that they cover the below as part of their maintenance package:
Please be aware that Alphabet advise you will need to carry out regular vehicle checks, looking at the oil level, tyre pressure and tread depth, water coolant levels, windscreen wipers and washer fluid.
The below will not be covered as part of your maintenance package with Alphabet:
Breakdown Assistance:
Alphabet do not offer breakdown assistance as part of their standard maintenance packages.
Replacement Tyres:
As standard with their maintenance package Alphabet includes a tyre management service, so they will assist you with replacement tyres due to wear or if you have a puncture.
Alphabet will also replace your tyres when they reach a certain level of wear and tear, which is usually a tread depth of 2mm.
Please note that Alphabet do not cover replacement tyres needed due to sidewall impact or accident damage and will recharge a percentage of the remaining thread back to you.
Your maintenance package with Arval will include all routine servicing, maintenance repairs, replacement tyres, batteries, breakdown cover and any worn items in line with their ‘fair play’ policy.
Servicing and Maintenance:
When it is time to book your service or any required maintenance work then you can do so by calling Arval on 03706004499 or via their online system.
Arval work with a network of garages as well as mobile service units across the UK to provide you with the very best service as quickly as possible.
Please be aware that the below is not included in the maintenance package:
Breakdown Assistance:
Arval includes breakdown cover as part of its maintenance package.
The majority of vehicles can be fixed in location but if this is not the case you can be taken home, have your onward travel covered or receive a rental vehicle for 48 hours so you will never be left stranded.
Replacement Tyres:
Arval advises they have a ‘fair play’ policy on tyres, which means tyres will be replaced with a like for like premium brand within your maintenance budget.
Please be aware that any replacement tyres that are needed due to abuse, neglect (including under inflation), theft or vandalism will be recharged to you at a percentage based on the remaining tread depth.
To replace tyres you can use Arval's contact centre to book in at your local ATS location, contact them to arrange for a mobile unit to come to you or visit an ATS location directly. Arval's contact centre phone number is 08706004499.
Please be aware that LeasePlan offer two levels of maintenance packages, one with and one without their roadside assistance plan. Our team will let you know which package they are offering when they provide you with the quote for this.
Servicing and Maintenance:
When it’s time for your car’s service or if you need any maintenance repairs then you will just need to give LeasePlan a call on 03444935811 (option 2) to arrange this. They will cover any repairs if they are due to fair wear and tear or a manufacturing fault.
If your lease is longer than three years any MOTs that the vehicle needs will be covered by the maintenance package.
LeasePlan advise the below will not be included in your maintenance package:
Breakdown Assistance:
LeasePlan does not offer a roadside assistance plan as standard, but you can add their comprehensive roadside assistance plan for an additional cost to your maintenance package.
This includes the below:
Replacement Tyres:
Replacement tyres will be covered by LeasePlan as part of your maintenance package, unless they are damaged due to misuse.
LeasePlan has a UK wide chain of tyre fitters and mobile engineers who will fit like for like premium brand tyres for you.
If your lease and accompanying maintenance package are provided by Leasys then you can get in touch with them on 0344614611.
Servicing and Maintenance:
Leasys have advised that if you need to arrange for any services, MOTs or maintenance work that is needed during your lease then you will just need to call them to arrange this.
Please be aware that the below is not included in the maintenance package:
Replacement Tyres:
Tyres are included as part of your maintenance package and Leasys will replace worn tyres for you if you call them to arrange this.
Please note they will not replace tyres caused by a puncture or driver error.
If you have a maintained lease through Lex then they have an online portal that's available 24/7 for you to manage your vehicle needs. You can also call the team if you would prefer to speak to someone in person are are unable to access the system.
Servicing and Maintenance:
You can book any servicing, maintenance and MOTs that your vehicle needs simply by giving Lex a call or using the online portal.
You will usually receive a text reminder or email confirming the booking.
Lex advise that the below will not be covered by your maintenance package:
Breakdown Assistance:
Lex does have a breakdown service as part of an additional package they offer.
Currently, Lex’s breakdown assistance is provided by the AA and they offer roadside assistance from your home or workplace as well as on the road.
Replacement Tyres:
As part of your maintenance package Lex offer a tyre replacement service. Their preferred tyre supplier is Kwik Fit who have locations across the country as well as mobile fitters so you can get back on the road as quickly as possible.
They will use like for like premium brands when replacing your tyres.
Lex will replace or repair tyres that:
Lex will not replace tyres that are damaged due to an accident, malicious damage or vandalism, subject to an insurance claim or if fraud is suspected or if a replacement is needed due to theft.
If your lease is maintained by Mobilize then you can contact their Customer Services Team on 03330090230 to arrange any servicing.
Servicing and Maintenance:
Mobilize advice there are three levels of maintenance packages they offer which are:
When offering you a maintenance package our Leasing Consultants will advise on the level of cover it provides.
All levels of maintenance package will cover the regular servicing but only the top two levels will also cover replacement parts and repairs due to wear and tear, and MOT testing.
Please be aware that the below will not be covered by your maintenance agreement:
Breakdown Assistance:
Mobilize does not currently offer breakdown cover as part of their maintenance packages.
Replacement Tyres:
Only one level of Mobilize's maintenance package includes tyres which is the service, maintenance and tyres package. This will cover replacement tyres due to fair wear and tear or puncture.
You can contact Novuna's driver line to arrange services, call for roadside assistance, arrange for replacement tyres or get information on travelling abroad. Their number is 03444632900 and you will need to select option 1 and then the appropriate option on the following menu.
Servicing and Maintenance:
When it is time for your vehicle to be serviced you will need to give Novuna a call. They will arrange for your servicing and any maintenance work to be completed by a main dealer or one of their authorised independent repairers. Novuna may be able to arrange for a collection and delivery of your vehicle if your local approved garage offers this service.
Breakdown Assistance:
Novuna does not offer breakdown assistance as part of its maintenance package. However, most manufacturers will provide a breakdown service as standard for the first year of a car’s life after registration.
Replacement Tyres:
Novuna have a no-quibble tyre policy where they will cover all repairs and replacement tyres needed due to wear and tear and accidental damage. This does not include damage as a result of deliberate misuse, theft or vandalism.
Novuna advise that they will replace any tyres with a tread below 2mm. The legal minimum tread in the UK is currently 1.6mm.
Tyres will be replaced with Novuna's preferred premium brand.
Santander has advised that their maintenance packages will not cover anything that is claimed via insurance, including glass and damage due to vandalisation. It will also not cover any repairs needed due to driver misuse or neglect.
Servicing and Maintenance:
When it is time for your vehicle to be serviced you will need to give Santander a call. They will arrange for your servicing to be completed in line with the routine servicing and the manufacturer's guidelines.
They will also cover any maintenance work needed due to fair wear and tear to the vehicle during your time driving it.
Breakdown Assistance:
Santander does not offer breakdown assistance as part of its maintenance package. However, most manufacturers will provide a breakdown service as standard for the first year of a car’s life after registration.
Replacement Tyres:
Replacement tyres that are needed due to fair wear and tear will be covered as part of your Santander maintenance package.
If your Lease is maintained by Wessex Fleet then you simply need to call them to arrange for any servicing, maintenance work, replacement tyres or MOTs.
Servicing and Maintenance:
If your vehicle needs any servicing or maintenance work, you can book this in yourself with your local franchised dealer. They will then contact Wessex Fleet for authority to complete the work. Alternatively, you can call the Maintenance Team on 01722322888 (option 2) and they can arrange this for you.
If your lease is longer than three years, then any MOTs that are needed will be covered by your maintenance package.
If you would like a courtesy car while any work is carried out, then a couple of weeks’ notice is usually required. Alternatively pick up and delivery from your home or work and while you wait servicing can usually be booked in quicker.
Please be aware that the below will not be covered:
Breakdown Assistance:
As part of the maintenance package Wessex Fleet offer breakdown assistance.
You will just need to contact the emergency helpline on 08009177402.
Replacement Tyres:
Wessex Fleet’s primary tyre supplier is Kwik Fit so if your tyres show signs of wear or you have a puncture you can take it into any Kwik Fit assessment centre. They will then contact Wessex Fleet for authorisation to complete the repairs or replace the tyre.
If you would prefer a mobile tyre fitter come out to you to replace or repair the tyre, then just call the Maintenance Team and they will be able to arrange this for you. Please be aware that they need at least 24 hours’ notice and your tyre size.
For more information on the services provided by Wessex Fleet you can take a look at their site here.
If you have any questions about adding a maintenance package to your lease just ask your Leasing Consultant.
If you’re an existing customer with a maintained lease and have a question about your package please give your maintenance provider a call on the number listed above.
If you have a maintenance package included in your lease, you’ll be able to take it to any approved garages that your funder has authorised, which they will be able to share with you. All of these garages are tried and tested, meaning you can rest assured that your vehicle will be repaired to the highest standard.
You will be able to find the servicing intervals for your specific model in the vehicle handbook or on the manufacturer's website. These will often be annually but it will depend on the model. Some cars may need to be serviced when they have covered a certain number of miles, but you’ll be able to check with the manufacturer or funder.
To take all of the hassle out of things, the price of the additional maintenance package will be included in your monthly payment amounts. Therefore, you’ll not need to worry about organising any additional payments.
As all of our leased cars are brand new, they will not require an MOT until they are three years old. If your lease is for more than three years and you have a maintained lease you will not need to worry about arranging an MOT, as you just need to call your lease provider and they’ll arrange everything for you.
There is no set cost for adding a maintenance package to your leasing deal. Each maintenance package is tailored to the specific lease taking into account the car model, lease contract length and annual mileage, so the exact amount will be agreed with you as part of the application process.
If you decide against adding a maintenance package to your lease deal, you will be responsible for organising and paying for any maintenance or servicing costs. You’ll need to arrange servicing as per the recommended manufacturer guidelines, which you can find in the vehicle handbook or on the manufacturer’s website.
If you have any bumps and scrapes you’ll also need to ensure that any repairs are carried out in accordance with your leasing contract.
Whether you need a maintenance package or not will depend on whether you want the added peace of mind of being covered for maintenance and servicing costs in exchange for paying that little bit extra every month. You can discuss with us what the cost will be for maintenance on your chosen model, which will help you come to your decision. There are pros and cons for both sides, and it will depend on your personal circumstances and preferences.
Yes, all cars listed as available for lease will be covered by the manufacturer’s warranty. This will differ depending on the manufacturer, with some having higher warranties than others.
Check out one of our helpful guides or our explaination of leasing to get all your questions answered.
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